Staff was rude and unhelpful.

mixed feelings about my stay

The staff members were incredibly polite and attentive throughout my stay. The common areas were clean, creating a pleasant environment. The bed in my room was comfortable and provided a restful night's sleep. I also appreciated the variety of breakfast options that set a nice tone for the day.

The overall experience didn't quite meet the standard expected from the chain.

Unfortunately, my stay was quite disappointing. The front desk staff was unhelpful and rude, which made the check-in process stressful. Additionally, I was unhappy to find that the refrigerator in my room smelled terrible, which made it hard to enjoy my time. Overall, the lack of customer service greatly affected my experience.

wonderful stay despite minor inconveniences like noisy plumbing and lack of elevator access

Friendly staff, clean room, comfortable bed.

The lobby area was spacious and inviting, making it easy to navigate despite the occasional hustle and bustle. The staff were incredibly attentive, ensuring that my needs were met with genuine care and warmth.

Elevator service could be more consistent.

The lobby area was inviting and spacious, making it easy for seniors to navigate. I particularly appreciated the staff's attentiveness, ensuring my needs were met and offering assistance with my luggage without hesitation.

Elevator service could be more consistent.

Not bad for a family getaway

The beds were comfy! My kids loved the pool, I mean they were in there for hours. We had a great breakfast that had different options which made mornings easier for me.

It wasn't exactly cheap but still acceptable.

The beds were comfortable. The breakfast had a good variety. The staff was very kind and helpful. The location was convenient for nearby attractions.

We had a decent stay with clean, modern rooms and a great breakfast selection. However, the parking fee seemed unnecessary and parking spaces were limited. Overall, it wasn't bad but could be better.

I really enjoyed my stay here. It exceeded my expectations from a previous visit to loveland. The breakfast offered a nice variety and the staff were super friendly.

the elevator was out of service.

Good Value but Needs Improvement

My family stayed for one night and found our room cozy, although it had a musty smell. Staff were friendly but struggled with check-in logistics. A tip for future guests, verify parking rates beforehand as they can vary unexpectedly. Overall, a mixed experience with room for improvement.